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Temporary. This section exists while we're moving members off Rackspace. Once everyone has migrated, it will be archived.
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NATCA is retiring @natca.net accounts on Rackspace and moving mailboxes to NATCA Email (or to Microsoft 365 for elected and appointed representatives and national office staff). Legacy natca.net email addresses will continue to work forever but will be forwarded automatically to your natca.org address. You will not be able to log in or send email from natca.net addresses once the migration is complete.
Two guides below, one per situation — use whichever matches you: the Microsoft 365 guide is for members who already have a @natca.org Microsoft 365 mailbox; the NATCA Email guide is for members getting a brand-new NATCA Email account.
[Migrating your @natca.net email to Microsoft 365](https://kb.natca.org/Migrating-your-natca-net-email-to-Microsoft-365-35ed00a63edf819ba4d9d2f13d2246c1)
[Migrating your @natca.net email to NATCA Email](https://kb.natca.org/Migrating-your-natca-net-email-to-NATCA-Email-35fd00a63edf819aa67cc2c70da4ed91)
Some members have @natca.net mailboxes larger than 2 GB. When your new NATCA Email account is created, your most recent mail fills the 2 GB mailbox. Older mail that wouldn't fit is moved to the NATCA Mail Archive — a separate server that keeps it accessible without counting against your main quota.
How to access the archive
In NATCA Email webmail (email.natca.org), the archive appears as a namespace in the left sidebar, typically labeled Archive. You can read, search, and move messages from there.
In a mail app (Apple Mail, Outlook, Thunderbird), the archive uses the same server settings as your main mailbox — mail.natca.org port 993 SSL/TLS — and appears as a separate folder tree.
How long it's kept: because you migrated over your standard quota, your combined limit is temporarily raised to fit everything, with 6 months from your migration date to download anything you want to keep before the normal ongoing limits apply to you like everyone else — see NATCA Email for how those ongoing limits work. If you lose access to your account entirely, a separate, shorter retention period applies — see If you lose access to NATCA Email.
Backing up archive mail: use any of the methods on Backing up your email — they work for the archive namespace just like the main inbox.
Until your wave date arrives, your existing @natca.net mailbox on Rackspace keeps working as it always has.
Sign in. Go to webmail.natca.net (also linked under "my account" on the NATCA members page) and enter your @natca.net email address and password.
Reset your password. Go to webmail.natca.net and select "Forgot password?" Enter your @natca.net address, verify the mobile phone number on file, and enter the texted verification code. Your new password needs at least 8 characters, drawn from at least three of: uppercase, lowercase, a special character, and a number.
If password recovery says "Contact an admin," you likely don't have a recovery phone number on file yet. Open a support ticket (the chat bubble, or [email protected]) noting "natca.net email password reset," and NATCA ITC will reset it manually. Once you're back in, add a recovery phone number so self-service works next time.